CA NAICS Canada 2026 Bilingual classifier directory
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Canadian industry

561420 Telephone call centres

Centres d'appels téléphoniques

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Official definition

This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting goods or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

Classification Reference

Official classification fields for this page

Official classification fields taken from the current StatCan source bundle.

Characteristic Description
Official titleTelephone call centres
ClassificationNAICS Canada 2022 Version 1.0
Publishing authorityStatistics Canada
Hierarchical levelCanadian industry
Parent code56142 - Telephone call centres
International correspondenceN8220
Sourcehttps://www.statcan.gc.ca/en/subjects/standard/naics/2022/v1/index
Source verification2026-05-05
Canada Business Context

Canada-wide tax and filing context

Canada-wide business, tax, and filing context from the local country pack and tax pack.

Characteristic Description
Tax authorityCanada Revenue Agency (CRA)
Business identifierBusiness Number (BN): 9-digit identifier with program account suffixes such as RT0001 for GST/HST, RP0001 for payroll, and RC0001 for corporate income tax.
Filing requirementsBusiness Number registration; Form T2125 (Statement of Business or Professional Activities) attached to T1; Form T2 (Corporation Income Tax Return); Form T5013; Form GST34
Sector authorityNo cluster authority recorded in the local country pack.

Exclusions

  • gathering, recording, tabulating, and presenting marketing and public opinion data (See 541910 Marketing research and public opinion polling)
  • organizing and conducting fund-raising campaigns for others (See 561490 Other business support services (MEX))
  • providing paging services (See 517310 Wired and wireless telecommunications carriers (except satellite) (CAN))

Examples

  • floral wire service
  • telemarketing bureaus
  • telephone answering services
  • telephone solicitation service on a contract or fee basis
  • voice mail box services
  • customer service call centers
  • floral wire service
  • message service, telephone answering
  • order-taking for clients over the Internet
  • telemarketing bureaus
  • telemarketing service on a contract or fee basis
  • telephone answering services
  • telephone call centre
  • telephone message service
  • telephone solicitation service on a contract or fee basis
  • voice mail box services
  • wake-up call services

Who is this code for

This code typically applies to:

Telephone call centres

Also relevant for

floral wire servicetelemarketing bureaustelephone answering servicestelephone solicitation service on a contract or fee basisvoice mail box services
Source: STATCAN_TITLE, 2026-05-05

Classification Confidence Score

5 of 6 factors passing

8/ 10
Verified official source — naics-scian-2022-structure-v1-eng.csv (2026-05-05)
International crosswalk — ISIC Rev. 4 mapping: N8220
Previous edition migration — NAICS 2017 to 2022 continuity confirmed
Complete hierarchy — 5 levels confirmed in hierarchy
Size or threshold documented — SME thresholds documented in federal tax pack
Trade or export match — No direct HS code correspondence in current bundle
Legacy crosswalk — Legacy system (SIC 1980) retired in this region
How we calculate this score →
Business Profiles

When you might need code 561420

These role examples come from the official title and example wording attached to this code.

01 561420
Telephone call centres

Use this page when the business is directly described by the official title or definition for 561420 Telephone call centres. It is the closest source-backed checkpoint before BN registration, GST/HST review, banking onboarding, or internal classification work.

02 561420
floral wire service

Use this page when the activity is described in the official StatCan example wording as floral wire service. Compare the definition, exclusions, and nearby codes here before attaching 561420 Telephone call centres to a business file.

03 561420
telemarketing bureaus

Use this page when the activity is described in the official StatCan example wording as telemarketing bureaus. Compare the definition, exclusions, and nearby codes here before attaching 561420 Telephone call centres to a business file.

04 561420
telephone answering services

Use this page when the activity is described in the official StatCan example wording as telephone answering services. Compare the definition, exclusions, and nearby codes here before attaching 561420 Telephone call centres to a business file.

Business Map

Business categories in this branch

A rotating set of business activity examples linked to this part of the Canadian hierarchy.

Gas supplyWater systemsPower distributionUtility maintenance

In this section

  • 561420Telephone call centres

Commonly confused with

541910 — Marketing research and public opinion polling

gathering, recording, tabulating, and presenting marketing and public opinion data (See 541910 Mark...

561490 — Other business support services

organizing and conducting fund-raising campaigns for others (See 561490 Other business support serv...

517310 — Wired and wireless telecommunications carriers (except satellite)

providing paging services (See 517310 Wired and wireless telecommunications carriers (except satell...

ISIC Rev. 4 correspondence

N8220Activities of call centres
US NAICS referenceNo exact same-code US entry appears in the local reference workbook.

Source row

561420Telephone call centres

This page mirrors the source row from the structure CSV and the matching rows from the elements and crosswalk files.

Frequently asked questions

What does code 561420 cover?

Telephone call centres: This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting goods or services; taking orders; an...

Which level of the hierarchy is 561420?

It is a canadian industry page in the NAICS Canada 2026 hierarchy.

What is the parent of 561420?

It rolls up to 56142 Telephone call centres.

Should I stop at 561420 or go lower?

This page already points to the exact six-digit Canadian industry in the current site structure.

Are official inclusion notes attached to 561420?

No inclusion rows are attached to this page in the local elements file.

Are there exclusion notes for 561420?

Yes. 3 exclusion note(s) help separate this page from nearby codes.

Does 561420 include illustrative examples?

Yes. 17 example row(s) are available for boundary checking.

What kinds of businesses often start from this page?

Examples in this branch include Gas supply, Water systems, Power distribution, Utility maintenance.

Is there an ISIC mapping for 561420?

Yes. The page shows N8220 Activities of call centres.

Does this page show a US NAICS reference?

No same-code US NAICS reference row is attached on this page.

Why are both English and French titles shown?

NAICS Canada is bilingual, so the page keeps both language titles visible for comparison and lookup.

Where does the page text come from?

From the local StatCan structure file, elements file, ISIC crosswalk, and the bundled US 6-digit reference workbook.